Box Emma&Chloé logo
Box Emma&Chloé logo

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I need help with my subscription

What's in the box?

Every month, our jewelry designer creates and selects the jewel of the month for our subscribers. This unique piece is drawn from one of our collections and has a value ranging from €39 to €100, all from €25 per month, shipping included. When you sub

What are the Emma&Chloé Box subscriptions?

We offer several subscription options:. The price of our subscriptions includes postage for deliveries in mainland France only. For deliveries to French overseas departments and territories, additional delivery charges may apply.

How are subscriptions renewed?

We offer several subscription formulas:. Gift subscriptions, activated by gift card, are non-renewable and expire upon receipt of the last box. Renewals take place by default on the 1st of each month, and the date cannot be changed monthly. If the fi

What are the benefits of membership?

Subscribing to the Emma&Chloé Box also gives you access to exclusive benefits for the duration of your subscription:

What jewelry preferences are available in the Box?

When you subscribe, you can choose between gold, silver or surprise finishes. Note that by choosing this option, you may receive jewelry of the same finish for several months, given the random nature of the shipment. Indicate if you have pierced ears

How can I change my jewelry preferences during the subscription period?

You can change your preferences at any time by following these steps:. Be sure to make these changes before the 1st of the month so that they apply to the following month's box.

How can I change the delivery address during my subscription?

Here's how to change your delivery address from your customer area:. Please note: for your new address to be taken into account for your next Box, you must change it before the 1st of the month.

How can I change my subscription payment method?

You can only pay by credit card or PayPal account. To add a new credit card :. To modify your credit card with PayPal, please do so directly in your PayPal account.

How do I cancel my subscription?

To cancel your subscription, please contact our customer service department via our contact form.