Box Emma&Chloé

We offer several subscription formulas:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Monthly with no commitment, automatically renewed on the 1st of each month until cancelled.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">The Annual with 12-month commitment commits you for a minimum of 12 months, and renews automatically each month after the commitment period.&#xA0;</li></ul>Gift subscriptions, activated by gift card, are non-renewable and expire upon receipt of the last box. Renewals take place by default on the 1st of each month, and the date cannot be changed monthly. If the first renewal attempt fails, we automatically retry every three days.

We offer several subscription formulas:. Gift subscriptions, activated by gift card, are non-renewable and expire upon receipt of the last box. Renewals take place by default on the 1st of each month, and the date cannot be changed monthly. If the fi

How are subscriptions renewed?

I need help with my subscription

What's in the box?

What are the Emma&Chloé Box subscriptions?

What are the benefits of membership?

What jewelry preferences are available in the Box?

How can I change my jewelry preferences during the subscription period?

How can I change the delivery address during my subscription?

How can I change my subscription payment method?

How do I cancel my subscription?

I've lost my Gift Card's code.

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

How do I activate my gift subscription?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Product Recommendations

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship?

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

What do I do if I have not received my order?

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I haven't received my order

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

How are subscriptions renewed?Updated 7 months ago