Box Emma&Chloé

We offer several subscription options:&#xA0;<ul><li>The Monthly with no commitment renews automatically every month until you decide to unsubscribe.</li><li>The Annual with 12-month commitment renews automatically every month and commits you for a minimum of 12 months. After this period, your annual subscription will automatically renew each month, unless you decide to unsubscribe.</li></ul>The price of our subscriptions includes postage for deliveries in mainland France only. For deliveries to French overseas departments and territories, additional delivery charges may apply.

We offer several subscription options:. The price of our subscriptions includes postage for deliveries in mainland France only. For deliveries to French overseas departments and territories, additional delivery charges may apply.

What are the Emma&Chloé Box subscriptions?

I need help with my subscription

What's in the box?

How are subscriptions renewed?

What are the benefits of membership?

What jewelry preferences are available in the Box?

How can I change my jewelry preferences during the subscription period?

How can I change the delivery address during my subscription?

How can I change my subscription payment method?

How do I cancel my subscription?

I've lost my Gift Card's code.

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

How do I activate my gift subscription?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Product Recommendations

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship?

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

What do I do if I have not received my order?

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I haven't received my order

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

What are the Emma&Chloé Box subscriptions?Updated 7 months ago