We suggest you to keep and mark the email of your gift card, in order not to lose it over time. However, if you can't find your gift card code, you can contact our customer service team via the contact form.

We suggest you to keep and mark the email of your gift card, in order not to lose it over time.However, if you can&apos;t find your gift card code, you can contact our customer service team via the contact form.

I've lost my Gift Card's code.

By clicking on the link included on the email, you will access your Gift Card's private area, where you can check the remaining Gift Card's balance.

By clicking on the link included on the email, you will access your Gift Card&apos;s private area, where you can check the remaining Gift Card&apos;s balance.

How do I check my Gift card's balance?

The Gift Card has a 365-days lifetime, from the date it's received by email.

The Gift Card has a 365-days lifetime, from the date it&apos;s received by email.

Does the Gift Card expire?

We only have e-Gift Cards (or "Digital Gift Cards") because they are paper free and therefore environmentally friendly.

We only have e-Gift Cards (or &quot;Digital Gift Cards&quot;) because they are paper free and therefore environmentally friendly.

Do you have a physical Gift Card?

You can purchase a Digital Gift Card on our website. The gift card code will be sent by email to the person gifted.

You can purchase a Digital Gift Card on our website. The gift card code will be sent by email to the person gifted.

How do I purchase a Gift Card?

To activate your gift subscription, please follow the procedure below:. Once the subscription has been activated, the first box the recipient receives will be the box for the month in which the gift subscription was activated. Please note that if you

To activate your gift subscription, please follow the procedure below:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Go to our website, in the &#x201C;I activate my gift card&#x201D; tab,&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Select the subscription duration corresponding to your gift subscription,</li><li style="font-family: Arial, Helvetica, sans-serif;">Choose your jewelry preferences and add the gift subscription to your basket,&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">In your shopping cart, enter the gift card code in the &#x201C;Discount code or gift card&#x201D; tab in the &#x201C;Billing and payment&#x201D; section,&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">If the gift card code has been correctly applied, the amount in your basket will automatically change to 0&#x20AC;,</li><li style="font-family: Arial, Helvetica, sans-serif;">Enter your bank details even if the basket amount is 0&#x20AC;. But rest assured, gift subscriptions are non-renewable and end automatically once all the boxes relating to the subscription have been received. Our subscription module requires bank details to start a subscription.</li></ul>Once the subscription has been activated, the first box the recipient receives will be the box for the month in which the gift subscription was activated. Please note that if you already have a subscription, you&apos;ll need to wait until the end of your current subscription before activating your gift subscription, so as not to receive a duplicate box.

How do I activate my gift subscription?

Box Emma&Chloé

Gift Card

I need assistance to place an order

What's in the box?

What are the Emma&Chloé Box subscriptions?

How are subscriptions renewed?

What are the benefits of membership?

What jewelry preferences are available in the Box?

How can I change my jewelry preferences during the subscription period?

How can I change the delivery address during my subscription?

How can I change my subscription payment method?

How do I cancel my subscription?

I need help with my subscription

Can the colour of the stones vary?

What warranty is offered with your products?

Product Recommendations

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship?

How long will my order take to arrive?

Shipping Information

What do I do if I have not received my order?

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I haven't received my order

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?