Is it safe to use my credit card on the website?
Yes all payment are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.
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What is the shopping process?
Why might my card have been rejected?
Your card may be rejected for the following reasons:
What payment methods can I use to place my order?
We accept the following payment methods: Credit card, PayPal and Alma. We accept the following credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards. We also offer the Alma service for countries within t
How does the order process work?
Placing an order with AEC Paris is very easy. All you need to do is follow these steps:
Why can't I place my order or complete the check-out process?
If none of these suggestions resolves the issue, please get in touch with our customer service team via the following form.
How can I check that I have placed my order correctly?
Once you've placed your order, you will receive a confirmation email. If you don't receive this, please get in touch with our customer service.
Can I unsubscribe from the AEC Paris newsletter?
In every newsletter you receive, you can unsubscribe by clicking "Unsubscribe from this list".
Can I modify my order once it has been placed?
To ensure fast delivery, orders are forwarded to our logistics teams shortly after validation. Once this step is completed, it is unfortunately not possible for us to modify or cancel the order.
Can I remove an item from my order?
Yes. From the shopping basket, you can delete items you no longer wish to buy - as long as you have not yet completed and paid for the order.
Can I receive periodic email uptades with the latest AEC Paris additions and offer?
Yes. If you enter your email address in the "Newsletter" field, you'll receive information about our latest additions and promotions.