Box Emma&Chloé

<p>Every time you place an order on our website, you&apos;ll receive a confirmation email. If you don&apos;t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using this form.</p>

Every time you place an order on our website, you'll receive a confirmation email. If you don't receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using this form.

I have placed an order but have not received the confirmation email

I haven't received my order

What's in the box?

What are the Emma&Chloé Box subscriptions?

How are subscriptions renewed?

What are the benefits of membership?

What jewelry preferences are available in the Box?

How can I change my jewelry preferences during the subscription period?

How can I change the delivery address during my subscription?

How can I change my subscription payment method?

How do I cancel my subscription?

I need help with my subscription

I've lost my Gift Card's code.

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

How do I activate my gift subscription?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Product Recommendations

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship?

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

What do I do if I have not received my order?

How do I track my order?

Can I cancel my order?

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

I have placed an order but have not received the confirmation emailUpdated a year ago